Delivery Information

Shipping Methods

We ship to UK locations using the following services:

  • Royal Mail Post
  • Courier

We select the most appropriate service based on weight, size and value. If you have special delivery requirements please get in touch.

For overseas deliveries we will select a service based on delivery location.

Tracking Your Parcel

Depending on how your parcel was send you can use the following links to track your parcel. Your tracking number and info on the service used should be included in the confirmation email sent to you the day your parcel leaves us.

  • Royal Mail parcels can be tracked HERE.
  • Parcelforce parcels can be tracked HERE.
  • Fedex UK parcels can be tracked HERE.
  • Saletrack/DHL parcels can be tracked HERE. Select By Consignment.

Delivery Details (Zone 1)

  • Orders over £50 (exc VAT) receive FREE SHIPPING.*
  • Orders below £50 (exc VAT) at £5.50+VAT.*

For items of 3m and over in length. Orders over £500 (excluding VAT) receive FREE SHIPPING. Orders below £500 (excluding VAT) shipping charged at £15.00+VAT.

Orders should be delivered next working day after despatch. We can arrange delivery to all other areas and timed deliveries including Saturdays please contact us for price before placing order.

*Zone 1 only. Excludes items that are or exceed 3m in length.

Delivery Details (Zone 2)

This applies to remote parts of Scotland or Northern Ireland, these are shown as Zone 2. We cannot offer free shipping to these areas due to surcharges applied by our couriers. If you wish to ask about shipping to these locations please phone us on 0845 372 0033. Please phone for details or check your postcode with those listed below:

IV, HS, KA27-28, KW, PA20-49, PA60-78,PH17-26, PH30-44, PH49-60, ZE,BT, IM, TR21-25

Please note that deliveries to area under AB postcodes are on a 48 hour service. This is imposed by the courier. When you select a product you will be presented with a list of carriage charges for that item.

We aim to despatch all orders on the day or the day after they are received, depending upon the time the order was placed, these should be delivered the next day. However you should allow up to 3 days for delivery. If there is any delay to this time scale we will notify you.

Should your order be urgent and you must have it the next day or before 10am please contact us first to make sure that we can meet your needs.

UK Islands

All deliveries outside mainland UK are subject to varying charges depending upon location. This includes the Isle of Man and the Channel Isles. We are currently unable to provide shipping costs tailered to your order online so please get in touch with your order requirements and we can quote shipping based upon destination and weight.

Our Shipping Zones

Phone us if your Postcode includes any of the following:  IV, HS, KA27-28, KW, PA20-49, PA60-78,PH17-26, PH30-44, PH49-60, ZE, BT, IM, TR21-25 Standard shipping charges apply. Free rates also apply.

Overseas Shipping

Currently, our site is not able to accept orders from anywhere other than the UK and its islands. If you do not see your country or region listed on our checkout pages then you should contact us via email at sales@thesitebox.com to set up and process your order.

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100% Secure Ordering

  • Verisign Secured
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  • No Credit Cards Stored
  • Free UK Delivery when you spend over £50 *
  • Delivery is charged at £5.50 for all Orders below £50 *
  • Next Day Option
  • Simple Returns Policy
  • * Full Delivery Information
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